Returns & refunds

Return window

You may request a return within 10 calendar days from the date your order is delivered. Contact PlugNGo before returning the product so our team can approve the request and provide the return location and instructions.

Return cost and method

Eligible returns are free of charge. PlugNGo does not charge a return fee or restocking fee. The product must be returned in store after the return request is approved.

Eligible products

• The product must be returned in the same condition in which it was delivered.
• Include the original accessories, packaging, labels, and proof of purchase supplied with the order.
• Remove personal accounts, passwords, SIM cards, and personal data before returning a device.
• Products damaged by misuse, liquid, accident, unauthorised repair, or modification after delivery are not eligible.

Incorrect, damaged, or defective items

Contact us as soon as possible if an item arrives incorrect, damaged, defective, or materially different from its listing. Our team will review the item and arrange the approved return at no cost.

Refund timing

After the returned product is received and inspected, an approved refund is sent to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.